SHIPPING POLICY

ALL ITEMS ARE SHIPPED FROM STOCKHOLM, SWEDEN.

DELIVERY TIME ESTIMATES 

Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order.

ORDER PROCESSING TIME

It usually takes 2-5 business days (excludes weekends) to prepare any order. In case of pre orders - the items' description will state the fulfillment details of pre ordered items.

LOST OR DAMAGED ITEMS

If your items arrived damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.

We post all deliveries to the address you provide to us, so please - double check your order confirmation email to ensure that the address is the right one. Hidden Vernissage accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

If there's an issue of any kind with your order please contact us within 3 business days from receiving the order. 

RETURNS AND REFUSALS

Hidden Vernissage will not be responsible for the fate of the goods where customer refuses to accept shipments because they changed their minds or where duties and taxes are payable. Please make sure you know/understand what the import fees, taxes and procedures in your country are before placing your order.

Should your order be returned to us for any other reason, the items will be sent back at customer's expense. If the customer refuses to cover the re-shipping costs the items will be disposed of.

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We ship to Sweden. Contact us if you think we should be able to ship to your location.